Charles Town Holidays from AU$2,159

The clerk at the front was excellent!! Very personable and pleasant!! The best check in experience I’ve had in a long time

Clean, luxurious accommodations, perfect location

We loved our stay at the Lyle’s. The location is perfect, very walkable and safe. The staff is great, friendly and professional. The room was spacious, so well designed and very confortable.

For the property to be considered luxury, a lot of work will need to be done. Upon checking in I noted, the bed linens to be dingy-did not look fresh at all, the carpet was also with smudge, water stains on most surfaces-giving it an unclean appearance. There was a strong sewerage smell through the room and it was very pungent in the bathroom. Overall the room was not at all luxury so lower your expectations while booking. The lobby was not decorated with any Christmas lights or ornaments like most hotel lobbies especially ones that are supposed to be luxe. I went to the restaurant before checking out and there was only one table sitting…the staff uniforms were with stains and because of the lack of ambience and consistent lack of detail throughout my stay, I decided to go to Four Seasons for brunch instead. Rooms need to be refreshed. Get into the details if you want to be a luxury hotel.

room was great, bed was comfy - room was very clean, quiet. Staff was very friendly and helpful. Dinner was "meh" (quality of food/value for price) - all else was fantastic!